Refund policy

Last updated: May 2026

At Boier Timepieces, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

45-Day Return Window

You have 45 days from the date of delivery to request a return or exchange. After 45 days, we are unable to offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must:

Be in its original, unworn condition
Include all original packaging, certificates, and accessories
Show no signs of use, scratches, or damage caused for misused.
If you decide not to proceed with the purchase, you have up to 12 hours to request a cancellation via email, and we will process your refund within 48 business hours. Once the order has been shipped and is in transit to your address, the refund process will follow the return procedure (see the "Refund Processing").

How to Initiate a Return

Contact us at support@boiertimepiece.com with your order number and reason for return.
Our team will respond within 24-48 hours with return instructions and a return authorisation.
Ship the item back to us using a tracked and insured shipping method.
Once received and inspected, we will process your refund.

Refund Processing

Refunds are processed within 7-14 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method used at checkout.
Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Return Shipping Costs

Defective or incorrect items: We cover the return shipping costs.
Change of mind: Return shipping is the customer's responsibility. We recommend using a tracked and insured service, as we are not responsible for items lost in transit.

Exchanges

If you would like to exchange an item for a different model, please contact us. Exchanges are subject to availability and may require a price adjustment.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund, including shipping costs.